Returns & Refunds
How to return eligible items and request refunds on Aromza.
Last updated: 2026-07-31
We want you to shop with confidence. If an item is eligible for return, you may request a refund within 30 days of delivery.
Eligible items
Items marked as return-eligible on the product page.
Products must be unused, in original packaging, and include proof of purchase.
How to start a return
Sign in to My Account → Orders.
Select the order and choose Request return.
Our team will review your request within 2 business days.
Refunds
Approved refunds are processed to the original payment method within 5–10 business days.
Delivery fees are non-refundable unless the return is due to seller error or a defective item.